Returns are subject to our acceptance and approval.  If an item you received is not the item you ordered, is damaged, or incomplete (missing parts), or defective due to defects in manufacturing please notify us within 7 days by phone, fax, or email to request replacement or refund.  If you notify us after 7 days we may accept the return but you will be subject to a 25% restocking fee.  If you wish to return an item because it is no longer needed or wanted please contact us in 7 days and subject to our acceptance, we will issue a Return Merchandise Authorization, and you will be refunded minus a 25% restocking fee.  Shipping fees are not refundable.

 

Fulfilment mistakes that we make resulting in the shipment of the incorrect product(s) to you will also be accepted for return 14 days from the date of purchase.

 

Items must be returned in the condition in which they arrived and in their original packaging.  Before returning, you must first obtain a Return Merchandise Authorization code within the return period stated above.  A 25% restocking fee will apply to all returns that are not defective or fulfilment mistakes.

 

Please be advised that if you discover an error before receiving an item purchased or upon receipt you determine an item ordered is incorrect or not what you wanted please notify us directly as soon as possible.  Do not refuse delivery at the door for an item that is incorrect or that you changed your mind about before contacting us first so that we can arrange a safe return of inventory.  If an order that you legitimately placed is refused at the time of delivery you will be subject to pay the total cost of shipping to deliver and return the freight plus a 25% restocking fee.